You always receive a confirmation email when ordering.

It usually doesn't work, but contact us and we can see what we can do.

We pack and ship your order within 2-4 business days from ordering. In the case of special circumstances that affect this, such as holidays, we inform about this on the start page.

The delivery time is usually 5-8 working days from the day the order was placed. In the case of special circumstances that affect this, such as holidays, we inform about this on the start page.

Absolutely - if you regret your purchase, you can email us before we have time to distribute the order or within 14 days of receiving the order. We deduct the return cost from the refund.

If your item is broken, we will replace you with a refund or a new product.

Read more under our terms of use and refund policies, which you can find linked under our FAQ on this page.

Depending on which products you have ordered, it will be sent from our warehouse or our supplier's warehouse, as for example in the case of ordered goods.

Therefore, it may be split into several packages.

Then you are welcome to contact us via the form above or at hello@hemrum.se